Terms & Conditions

These General Terms and Conditions (GTC) apply to all contracts concluded between the customer and Artura, operated by Alexander Fulst (Einzelunternehmer), Lehmkamp 1, 48161 Münster, Germany. A customer can be a consumer or a business. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

Product pages are an invitation to place an order. You submit a binding offer by completing checkout and selecting the clearly labelled payment button. The contract is concluded when we accept the order, normally by sending the order confirmation to the email address provided. The confirmation contains the order details, the applicable legal version, and the applicable terms and withdrawal information on a durable medium.

Prices are shown as final prices in EUR. Shipping costs, if any, are shown before the order is submitted. As a German small business within § 19 UStG, we do not charge or show German VAT. We provide the VAT identification number (USt-IdNr.) only where legally required; it is not a personal tax identification number.

Payments are processed by Stripe. The checkout may offer card payments, including supported Apple Pay or Google Pay wallets, and PayPal where Stripe makes it available. Payment is due immediately. The order is only released for production after Stripe reports a successful payment. We do not offer payment by invoice or bank transfer.

Artura is the seller and manufacturer of the finished artwork; Gelato is our production, packaging and shipping partner. Products are made to order. Before you pay, the checkout shows the current Gelato delivery estimate for the selected product and German address; that estimate includes production and shipping. As a general carrier indication, standard domestic shipping is typically 2–4 business days after dispatch, while production time and the complete date range are shown in the live estimate and order confirmation. We remain responsible for our statutory obligations; a carrier delay does not exclude consumer rights.

Consumers in Germany have a 14-day right of withdrawal for standard, prefabricated motifs. The period starts when you or a third party designated by you takes physical possession of the goods. You can submit a clear declaration by email or through the permanent “Vertrag widerrufen” online function. The withdrawal notice and its receipt are confirmed on a durable medium.

Statutory conformity and defect rights apply to every product and are not limited by a 14-day damage-reporting period. Please notify us promptly with photos when a parcel or print is damaged so that we can investigate and arrange a remedy; prompt notice is helpful but is not a condition for exercising statutory rights. You do not have to keep or return the original packaging. Minor colour or texture differences caused by screens and the selected material are not defects unless they exceed the agreed quality.

You must have the rights needed to upload room photos and prompts and to permit their processing. Do not upload unlawful content or content that infringes copyright, trademark, personality, privacy or other third-party rights. You grant Artura the non-exclusive, worldwide, royalty-free right to process the uploads and prompts only to analyse the room, generate the requested motif, provide the service, fulfil the order, secure the service and handle legal claims. You keep your rights in your uploads. AI-generated motifs are provided for your private use with the purchased physical product; we make no promise that an AI output is exclusive, protectable or free of third-party rights. We may reject or remove unlawful or infringing prompts and content.

After the contract is concluded, we send the order confirmation to the email address you provided. It includes the order details, these GTC, the withdrawal information applicable to the order, the legal version and our contact details so that you can store and reproduce the information unchanged.

These terms and the contract are governed by German law, subject to mandatory consumer protection rules at the consumer’s habitual residence. The UN Convention on Contracts for the International Sale of Goods does not apply. We are not willing or obliged to participate in consumer dispute-resolution proceedings under the VSBG.